Withdrawing Funds Back to Your Wallet
When you request a withdrawal, we route it back to the same wallet or bank account you used to deposit — this is a standard security step that keeps your money moving only between verified accounts. Head to the cashier, select the withdrawal tab, and choose your preferred payout method. You will need to confirm your identity if it has not been
verified yet, so sorting your KYC first makes the process smoother. After submission, the withdrawal enters our processing queue; once cleared on our side, the funds travel to your Touch 'n Go eWallet, Boost or bank account through the normal payment rail. We do not quote fixed payout windows because processing times depend on your payment provider.
- Open the withdrawal tab — Go to the cashier in your account and select the withdrawal option from the menu.
- Select your payout method — Choose Touch 'n Go eWallet, Boost, GrabPay or FPX bank transfer to receive your funds.
- Enter the withdrawal amount — Input the RM amount you want to move out, staying within the withdrawal parameters shown on screen.
- Complete identity confirmation — If your account is verified, approve the request. Unverified accounts will be prompted to submit KYC documents first.